Frequently Asked Questions (FAQ)
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1. What conditions do you treat at WestNYHealth?

We specialize in the diagnosis and treatment of chronic and acute pain conditions, including back pain, neck pain, arthritis, neuropathy, CRPS, pelvic pain, cancer-related pain, fibromyalgia, migraine, and post-surgical pain. We also offer aesthetic and regenerative services such as Botox and lip fillers.

2. Do I need a referral to make an appointment?

Referrals are not required for most patients. However, some insurance plans may require a referral from your primary care provider. Please check with your insurance company or contact our office for guidance.

3. What types of treatments do you offer?

Our clinic offers a wide range of treatments including:

Ultrasound-guided injections (nerve blocks, trigger point, joint injections)

Spinal cord stimulation

Ketamine and lidocaine infusion therapy

Regenerative medicine

Neuromodulation therapies

Aesthetic injectables (Botox, lip fillers)

4. Are your treatments covered by insurance?

Many of our services are covered by most major insurance providers. Coverage varies depending on the treatment and plan. Our billing team will help verify your benefits and discuss any out-of-pocket costs prior to treatment.

5. What should I bring to my first appointment?

Please bring a valid photo ID, your insurance card, a list of current medications, and any relevant medical records or imaging reports (MRI, CT, etc.). Arrive 15–20 minutes early to complete intake forms.

6. How do you ensure patient privacy and HIPAA compliance?

We adhere strictly to HIPAA regulations. All patient records are securely stored and accessed only by authorized personnel. We use encrypted electronic health systems and maintain full confidentiality of your personal and medical information.

7. Is there parking available at your clinic?

Yes. street parking is available for all patients. Our facility is also ADA-accessible for individuals with mobility needs.

8. How do I access the patient portal?

You can access our secure patient portal by clicking the “Patient Portal” link in the website menu or footer. From there, you can manage appointments, view test results, message your care team, and update your health information.

9. How can I contact WestNY Health?

  • Phone: (201) 714-4683

  • Email: westnyhealth@gmail.com

  • Online Form: Visit our Contact Us page to submit a request directly.